Full-Service Employee & Customer Surveys

Employee & Customer Surveys That Drive Growth

Our custom survey programs help you measure and improve employee engagement and customer satisfaction — with expert insights that fuel action.

Strategic Survey Programs That Strengthen Your Organization

InstaPulse helps organizations uncover the insights that lead to better decisions, stronger cultures, and sustainable growth.

When an organization reaches a certain scale, instinct and anecdotal feedback are no longer enough. Decisions must be grounded in data – especially when it comes to people and customer experience.

That’s where we come in.

InstaPulse designs and manages confidential, third-party survey programs that make it easy to gather honest feedback from your employees and customers – and translate it into action. Whether you’re dealing with high turnover, cultural misalignment, stalled growth, or shifting customer expectations, we help you uncover the why behind the numbers.

Why surveys matter:

Improve retention by understanding what motivates loyalty — and what drives people away
Spot risks before they become problems, from disengagement to customer churn
Align teams around a shared culture and values, even through rapid change
Track progress over time with consistent metrics like eNPS and customer NPS
Support strategic planning with real-world input from those who experience your brand every day

Our programs are built for mid-size to large organizations looking for more than just a software solution. We provide a fully managed experience that saves time, ensures confidentiality, and delivers meaningful results.

Ready to turn feedback into a strategic advantage?

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No pressure, no obligation — just clarity.

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Why InstaPulse?

We’re Your Full-Service Partner, Not Just a Survey Tool

InstaPulse was built for leaders who need clarity – without adding work to already stretched teams.

Unlike software-only survey platforms, we provide a fully managed experience – from survey design to final reporting. We handle everything, so your team can stay focused while gaining insight to guide strategic decisions.

Here’s what sets us apart:

Custom
Solutions

We customize our programs to align precisely with your organization’s unique needs and objectives, ensuring maximum relevance and impact.

Program
Manangement

Our full project management services handle every aspect of the survey process, providing a seamless and hassle-free experience from start to finish.

Actionable
Insights

Every program includes a detailed analysis and report of key findings and actionable recommendations, offering clear insights and a roadmap for improvement.

Built for
Busy Teams

Designed to support annual benchmarking, key issue pulse surveys, and department-level insights across teams of 50 to 5,000 or more.

In today’s environment, listening isn’t optional – it’s essential. Let us help you listen with purpose.

Employee Survey Programs

Employee surveys, including Net Promoter Score (NPS) assessments, are powerful tools designed to gather valuable feedback from your workforce. These surveys provide insights into employee satisfaction, engagement, and overall workplace sentiment. By understanding your employees’ perspectives, you can identify areas for improvement, boost morale, enhance productivity, and retain top talent. Employee surveys foster open communication and create a positive work environment where everyone feels heard and valued, driving your organization toward greater success.

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Customer Survey Programs

Customer surveys, featuring Net Promoter Score (NPS) evaluations, are essential tools for capturing the voice of your customers. These surveys help you understand customer satisfaction, preferences, and experiences with your products or services. By gathering and analyzing customer feedback, you can identify strengths and areas for improvement, enhance customer loyalty, and make informed decisions that drive business growth. Customer surveys provide actionable insights that enable you to respond effectively to customer needs, ensuring a competitive edge in the market.