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We respect your privacy and take it very seriously.

Privacy Policy

This privacy policy explains how InstaPulse Consulting Services Inc. (“InstaPulse”) uses the personal data we collect from you when you use our website or participate in surveys we administer. This policy applies to all individuals whose personal information we collect or process — including survey participants, website visitors, and clients — wherever they are located.

This Privacy Policy is consistent with the requirements of British Columbia’s Personal Information Protection Act (PIPA) and, where applicable to interprovincial and international activities, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). For individuals located in the European Union, United Kingdom, or other jurisdictions with equivalent privacy legislation, we also comply with applicable requirements including the General Data Protection Regulation (GDPR).

What Information Do We Collect and How?

We collect personal identification information from you when you subscribe to our newsletter, respond to a survey, or fill out a form on our website.

We may also collect information about you as provided by your employer for the purposes of completing a survey and/or as part of a statutory or contractual requirement.

When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, or phone number.

You may visit our site anonymously.

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience and better respond to your individual needs
  • To improve our website based on the information and feedback we receive from you
  • To improve customer service and respond to your requests and support needs
  • To process transactions
  • To fulfill statutory or contractual requirements
  • To administer a survey, contest, promotion, or other site feature
  • To send periodic emails, subject to your consent as required under Canada’s Anti-Spam Legislation (CASL)

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Legal Basis for Processing (GDPR and Equivalent Legislation)

Where applicable under the GDPR or equivalent legislation, the legal bases we rely on for processing your personal information include:

  • Your consent
  • Our legitimate interests in conducting research and improving our services
  • Compliance with a legal obligation
  • Performance of a contract or pre-contractual steps at your request

Email Communications

The email address you provide may be used to send transactional information related to your order or survey participation. We may also send marketing or promotional communications where we have obtained your express consent in accordance with Canada’s Anti-Spam Legislation (CASL). Such consent will always be obtained separately from any survey participation. You may withdraw consent at any time by using the unsubscribe link included in every email, or by contacting us directly at privacy [at] instapulse [dot] ca.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

  • Records of personally identifying information (such as name, email address, and phone number) collected in connection with a survey engagement are returned to the originating client or securely destroyed upon completion of the contracted survey period.
  • Research data retained in aggregate, anonymized, or non-identifiable form may be retained for longer periods for the purposes of research quality and verification.
  • Client materials, including customer lists, are either returned or destroyed at the conclusion of the survey or contract term.

Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you — including software-as-a-service (SaaS) providers, web hosting providers, survey platforms, and data processors. These providers operate under their own terms of service and privacy policies. Some of these service providers are located in the United States; please see the International Data Transfers section below for details. You may contact us to request a list of the providers we use.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

International Data Transfers

In the course of delivering our services, we use third-party software-as-a-service (SaaS) providers that may store or process personal data on servers located in the United States, including providers used for survey deployment, client relationship management, and survey-related email communications. Please be aware that the United States does not have a federal privacy law equivalent to Canada’s PIPEDA. These providers operate under their own terms of service and privacy policies, which we encourage you to review. We select providers that maintain established security and privacy practices; however, we do not have independent contractual agreements with these providers governing the handling of personal data beyond their standard terms of service.

Under PIPA BC and PIPEDA, InstaPulse Consulting Services Inc. remains accountable for personal information in our possession or control, including information accessible by our service providers. You may contact us to request a list of the US-based providers we use at privacy [at] instapulse [dot] ca.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Privacy of Survey Participants

InstaPulse Consulting Services Inc. takes all reasonable precautions to ensure that the privacy of our research participants is respected and protected, and to ensure that participants and those closely associated with them will in no way be adversely affected or embarrassed as a direct result of having participated in a survey that we administer.

  • Participation in the surveys we conduct is strictly voluntary. Participants have the right to decline participation, and the right to withdraw from the survey at any time.
  • InstaPulse Consulting Services Inc. will not contact for participation in surveys any individual who has been identified to us as having asked not to be contacted.
  • Information collected from individuals or organizations in the course of our surveys is used for research purposes only. Follow-up contact will not be made without the express permission of the participant, except in the case of standard research practices such as interview verification by supervisors. In such cases, participants will be notified that a follow-up verification may occur.
  • All surveys are conducted on a strictly confidential basis. Personally identifying information (such as name, email, and telephone number) is kept separate from individual research results, unless provided voluntarily as an entry to a contest or draw. Survey results are reported only as group aggregated descriptions, or as anonymous findings from individuals, unless specifically requested by a respondent.
  • When personal information is released to a subcontractor in the course of conducting a survey, it is released only to organizations that conform to our standards for privacy protection.
  • The names of those who have participated in a non-employee survey may be released to clients only if they are separated from the research results, and only in cases where the client originally provided the list of names. These names are released only when used for the purpose of tracking customer participation and protecting customers from being approached too often for surveys. An exception is made when a research participant initiates a request that their name be forwarded to the client.
  • Interviews are not recorded without the express permission of the survey participant.
  • Survey information is not collected from minors without the express consent of a parent or guardian. For participants located in the European Union or other jurisdictions, we comply with the applicable local requirement (up to age 16).

Commitment to Our Clients’ Confidentiality

InstaPulse Consulting Services Inc. takes all reasonable precautions to protect the security and confidentiality of client information used or learned in the course of conducting surveys.

  • All materials obtained from clients in conjunction with our surveys are kept secure from outside release while in our possession, and are either returned or destroyed at the conclusion of the survey or contract term.
  • Materials obtained from a client in conjunction with a survey, including customer lists, are not used for other research studies or surveys without the express permission of the client.
  • Information learned in the course of conducting a survey becomes the sole property of the client unless otherwise agreed to in advance. Survey findings and all other client information are treated as confidential and are not released to outside parties without the express permission of the client.

InstaPulse Consulting Services Inc.’s Privacy Policy promotes responsible and transparent personal information management practices consistent with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Security Breach Notification

In the event of a breach of security safeguards involving personal information that poses a real risk of significant harm to an individual, InstaPulse Consulting Services Inc. will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada (OPC) and, where applicable, the BC Office of the Information and Privacy Commissioner (BC OIPC), as required under PIPEDA and BC’s PIPA. We maintain a record of all breaches of security safeguards as required by applicable law.

If you believe your personal information held by us has been compromised, please contact our Data Protection Officer immediately at privacy [at] instapulse [dot] ca.

What Are Your Data Protection Rights?

InstaPulse Consulting Services Inc. is committed to ensuring you are fully aware of your data protection rights. Every individual whose personal information we hold is entitled to the following:

The Right to Access

You have the right to request InstaPulse Consulting Services Inc. for copies of your personal data. A reasonable fee may apply.

The Right to Rectification

You have the right to request that InstaPulse Consulting Services Inc. correct any information you believe is inaccurate, or complete information you believe is incomplete.

The Right to Erasure

You have the right to request that InstaPulse Consulting Services Inc. erase your personal data, under certain conditions.

The Right to Restrict Processing

You have the right to request that InstaPulse Consulting Services Inc. restrict the processing of your personal data, under certain conditions.

The Right to Object to Processing

You have the right to object to InstaPulse Consulting Services Inc.’s processing of your personal data, under certain conditions.

The Right to Data Portability

You have the right to request that InstaPulse Consulting Services Inc. transfer the data we have collected to another organization, or directly to you, under certain conditions.

The Right to Lodge a Complaint

You have the right to file a complaint with a supervisory authority if you believe your personal information has not been handled in accordance with applicable privacy law. In Canada, you may contact:

  • Office of the Privacy Commissioner of Canada (OPC): priv.gc.ca
  • BC Office of the Information and Privacy Commissioner (BC OIPC): oipc.bc.ca
  • For individuals located in the European Union or United Kingdom: your local data protection supervisory authority

To exercise any of the above rights, please contact us. We will respond within 30 business days of receiving your request in accordance with PIPA BC. For requests under GDPR, we will respond within 30 calendar days, extendable to three months for complex requests.

Contact our Data Protection Officer at privacy [at] instapulse [dot] ca, by calling 1-888-987-2177, or by writing to us at PO Box 27082, Willow Park PO, Kelowna, BC V1X 7L7 Canada.

Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How Do We Use Cookies?

InstaPulse Consulting Services Inc. uses cookies to improve your experience on our website, including understanding how you use our site.

What Types of Cookies Do We Use?

Our website uses functionality cookies to recognize you and remember your previously selected preferences, such as language and location settings. A mix of first-party and third-party cookies may be used.

Cookie Consent

For visitors from the European Union, United Kingdom, or other jurisdictions where opt-in cookie consent is required by law, we obtain your consent before placing non-essential cookies on your device. You may update or withdraw your cookie preferences at any time. [.cookieyes.com]

How to Manage Cookies

You can set your browser not to accept cookies. Visit allaboutcookies.org for instructions on how to manage or remove cookies from your browser. Please note that disabling cookies may affect the functionality of certain features on our site, including the deployment of surveys.

Privacy Policies of Other Websites

The InstaPulse Consulting Services Inc. website contains links to other websites. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

Your Consent

By using our website, you consent to this Privacy Policy. Where your consent is required for specific processing activities — such as receiving marketing emails — we will obtain that consent separately and in accordance with applicable law. You may withdraw consent at any time by contacting us.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and update the modification date. We encourage you to review this policy periodically to stay informed of how we protect your information.

This policy was last modified: May 25, 2026

Contact Us

If you have any concerns about how your privacy is protected at InstaPulse Consulting Services Inc., please contact our Data Protection Officer:

  • Email: privacy@instapulse.ca
  • Phone: 1-888-987-2177
  • Mail: PO Box 27082, Willow Park PO, Kelowna, BC V1X 7L7 Canada